{"id":6307,"date":"2022-05-12T14:00:33","date_gmt":"2022-05-12T07:00:33","guid":{"rendered":"https:\/\/webvocuc.com\/blog\/?p=6307"},"modified":"2022-05-12T09:54:15","modified_gmt":"2022-05-12T02:54:15","slug":"nghiep-vu-ban-hang-va-su-ho-tro-cua-phan-mem","status":"publish","type":"post","link":"https:\/\/webvocuc.com\/blog\/nghiep-vu-ban-hang-va-su-ho-tro-cua-phan-mem.html","title":{"rendered":"Nghi\u1ec7p v\u1ee5 b\u00e1n h\u00e0ng v\u00e0 s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a ph\u1ea7n m\u1ec1m CRM"},"content":{"rendered":"

Nghi\u1ec7p v\u1ee5 b\u00e1n h\u00e0ng<\/a><\/strong> v\u00e0 s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a ph\u1ea7n m\u1ec1m CRM \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u00e1p \u1ee9ng nhu c\u1ea7u b\u00e1n h\u00e0ng b\u1ea5t k\u1ec3 m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p n\u00e0o v\u00e0 quy m\u00f4 c\u1ee7a ch\u00fang. Ph\u1ea3i n\u00f3i r\u1eb1ng, vi\u1ec7c l\u1ef1a ch\u1ecdn CRM ph\u00f9 h\u1ee3p kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u d\u1ec5 d\u00e0ng v\u00ec c\u00f3 r\u1ea5t nhi\u1ec1u CRM kh\u00e1c nhau tr\u00ean th\u1ecb tr\u01b0\u1eddng. H\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u c\u00e1c nghi\u1ec7p v\u1ee5 d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

Nghi\u1ec7p v\u1ee5 b\u00e1n h\u00e0ng s\u1ed1 1: \u01afu ti\u00ean kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/b><\/span><\/h2>\n

\"Nghi\u1ec7p<\/p>\n

Gi\u1ea3i ph\u00e1p : X\u1ebfp h\u1ea1ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u00f4ng qua\u00a0ch\u1ea5m \u0111i\u1ec3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/b><\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh theo quy t\u1eafc \u0111\u1ec3 \u201cghi \u0111i\u1ec3m\u201d d\u1eabn \u0111\u1ea7u trong ph\u1ea7n m\u1ec1m CRM<\/a>. C\u00e1c quy t\u1eafc c\u00f3 th\u1ec3 d\u1ef1a tr\u00ean c\u00e1c th\u00f4ng s\u1ed1 c\u01a1 b\u1ea3n ch\u1eb3ng h\u1ea1n nh\u01b0 ch\u1ee9c danh c\u00f4ng vi\u1ec7c, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, ng\u00e0nh ho\u1eb7c theo m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

V\u00ec th\u1ebf, n\u1ebfu kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n l\u00e0 CTO c\u1ee7a m\u1ed9t c\u00f4ng ty kh\u1edfi nghi\u1ec7p, nh\u01b0 v\u1eady, b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh quy t\u1eafc \u0111\u1ec3 g\u00e1n cho h\u1ecd 15 \u0111i\u1ec3m theo m\u1eb7c \u0111\u1ecbnh \u0111\u00e3 \u0111\u1ecbnh. N\u1ebfu h\u1ecd m\u1edf email c\u1ee7a b\u1ea1n t\u1ee9c l\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c th\u00eam 10 \u0111i\u1ec3m. \u0110i\u1ec3m c\u00e0ng cao, h\u1ecd c\u00e0ng g\u1ea7n v\u1edbi chuy\u1ec3n \u0111\u1ed5i v\u1edbi vi\u1ec7c b\u00e1n h\u00e0ng h\u01a1n, h\u1ecd c\u00e0ng \u1edf g\u1ea7n nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, h\u1ecd c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng v\u1edbi b\u1ea1n h\u01a1n \u2014 \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n s\u1ebd d\u1ec5 d\u00e0ng quy\u1ebft \u0111\u1ecbnh ai c\u1ea7n s\u1ef1 quan t\u00e2m ngay l\u1eadp t\u1ee9c c\u1ee7a m\u00ecnh h\u01a1n.<\/p>\n

Nghi\u1ec7p v\u1ee5 b\u00e1n h\u00e0ng s\u1ed1 2: Theo d\u00f5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/b><\/span><\/h2>\n

Gi\u1ea3i ph\u00e1p : X\u1ebfp h\u1ea1ng cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/b><\/p>\n

S\u1eed d\u1ee5ng CRM, c\u00e1c nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c chi\u1ebfn d\u1ecbch ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi nh\u1eadn n\u00f3. V\u00ec v\u1eady, n\u1ebfu m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng tr\u1ea3 l\u1eddi email sau 2 ng\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp l\u1eddi nh\u1eafc cu\u1ed9c g\u1ecdi \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 \u0111i xa h\u01a1n n\u1eefa. N\u1ebfu h\u1ecd kh\u00f4ng tr\u1ea3 l\u1eddi, b\u1ea1n c\u00f3 th\u1ec3 h\u1eb9n m\u1ed9t email ti\u1ebfp theo sau \u0111\u00f3. T\u1ea5t c\u1ea3 c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a b\u1ea1n \u0111\u1ec1u \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n theo l\u1ecbch tr\u00ecnh \u0111\u00e3 c\u00f3 s\u1eb5n, do \u0111\u00f3, chi\u1ebfn d\u1ecbch c\u1ee7a b\u1ea1n lu\u00f4n c\u00f3 t\u00ednh k\u1ecbp th\u1eddi, ph\u00f9 h\u1ee3p v\u00e0 c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n

Nghi\u1ec7p v\u1ee5 b\u00e1n h\u00e0ng s\u1ed1 3: X\u00e1c \u0111\u1ecbnh t\u00ecnh tr\u1ea1ng c\u00e1c b\u01b0\u1edbc trong giao d\u1ecbch<\/b><\/span><\/h2>\n

\"Nghi\u1ec7p<\/p>\n

Gi\u1ea3i ph\u00e1p: \u0110\u01b0a ra b\u00e1o c\u00e1o chu k\u1ef3 b\u00e1n h\u00e0ng v\u00e0 b\u00e1o c\u00e1o v\u1ec1 t\u1ed1c \u0111\u1ed9 b\u00e1n h\u00e0ng<\/b><\/p>\n

Khi b\u1ea1n c\u00f3 b\u00e1o c\u00e1o chu k\u1ef3 b\u00e1n h\u00e0ng trong CRM, b\u00e1o c\u00e1o n\u00e0y s\u1ebd cho b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c th\u1eddi gian trung b\u00ecnh m\u00e0 m\u1ed7i nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n \u0111\u1ec3 ho\u00e0n t\u1ea5t m\u1ed9t giao d\u1ecbch. B\u1eb1ng c\u00e1ch n\u00e0y, b\u1ea1n s\u1ebd bi\u1ebft r\u1eb1ng ai c\u00f3 th\u1ec3 k\u1ebft th\u00fac giao d\u1ecbch nhanh h\u01a1n, t\u1ed1t h\u01a1n.<\/p>\n

B\u00e1o c\u00e1o t\u1ed1c \u0111\u1ed9 b\u00e1n h\u00e0ng \u0111i s\u00e2u h\u01a1n m\u1ed9t c\u1ea5p n\u1eefa. H\u1ecd \u0111i s\u00e2u v\u00e0o m\u1ee9c trung b\u00ecnh c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean v\u00e0 x\u00e1c \u0111\u1ecbnh th\u1eddi l\u01b0\u1ee3ng c\u1ee7a m\u1ed9t giao d\u1ecbch theo t\u1eebng giai \u0111o\u1ea1n ri\u00eang l\u1ebb c\u1ee7a n\u00f3. V\u00ec v\u1eady, n\u1ebfu b\u1ea1n m\u1ea5t 15 ng\u00e0y \u0111\u1ec3 chuy\u1ec3n m\u1ed9t th\u1ecfa thu\u1eadn m\u1edbi sang giai \u0111o\u1ea1n Demo v\u00e0 ch\u1ec9 8 ng\u00e0y \u0111\u1ec3 chuy\u1ec3n n\u00f3 v\u00e0o \u0110\u00e1nh gi\u00e1, b\u1ea1n bi\u1ebft m\u00ecnh c\u1ea7n ph\u1ea3i l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 h\u01a1n \u1edf giai \u0111o\u1ea1n n\u00e0o.<\/p>\n

Nghi\u1ec7p v\u1ee5 b\u00e1n h\u00e0ng s\u1ed1 4: Tr\u1ee3 gi\u00fap trong khi g\u1ecdi<\/strong><\/span><\/h2>\n

Gi\u1ea3i ph\u00e1p: Chuy\u1ec3n cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u1ed3ng nghi\u1ec7p\u00a0<\/b><\/p>\n

Ph\u1ea7n m\u1ec1m CRM<\/strong> c\u00f3 th\u1ec3 tr\u1ee3 gi\u00fap b\u1eb1ng c\u00e1ch: Khi cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n \u0111ang g\u1ecdi, b\u1ea1n c\u00f3 th\u1ec3 nhanh ch\u00f3ng xem qua danh s\u00e1ch c\u00e1c nh\u00e2n vi\u00ean \u0111ang s\u1eb5n m\u00e1y v\u00e0 chuy\u1ec3n cu\u1ed9c g\u1ecdi ngay. N\u1ebfu b\u1ea1n kh\u00f4ng ch\u1eafc nh\u00e2n vi\u00ean n\u00e0o l\u00e0 \u0111\u1ea7u m\u1ed1i li\u00ean h\u1ec7 t\u1ed1t nh\u1ea5t, b\u1ea1n c\u00f3 th\u1ec3 chuy\u1ec3n cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u00f9ng ng\u1eabu nhi\u00ean n\u00e0o \u0111\u00f3 v\u00e0 \u0111\u1ec3 h\u1ecd nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u00f3. Vi\u1ec7c chuy\u1ec3n cu\u1ed9c g\u1ecdi n\u00e0y c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n khi b\u1ea1n \u0111ang s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m tr\u00ean \u0111i\u1ec7n tho\u1ea1i \u0111\u1ed9c l\u1eadp, nh\u01b0ng s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n n\u1ebfu ph\u1ea7n m\u1ec1m CRM c\u1ee7a b\u1ea1n \u0111i k\u00e8m v\u1edbi \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 t\u00edch h\u1ee3p s\u1eb5n nh\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"

Nghi\u1ec7p v\u1ee5 b\u00e1n h\u00e0ng v\u00e0 s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a ph\u1ea7n m\u1ec1m CRM \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u00e1p \u1ee9ng nhu c\u1ea7u b\u00e1n h\u00e0ng b\u1ea5t k\u1ec3 m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p n\u00e0o v\u00e0 quy m\u00f4 c\u1ee7a ch\u00fang. Ph\u1ea3i n\u00f3i r\u1eb1ng, vi\u1ec7c l\u1ef1a ch\u1ecdn CRM ph\u00f9 h\u1ee3p kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u d\u1ec5 d\u00e0ng v\u00ec c\u00f3 […]<\/p>\n","protected":false},"author":3,"featured_media":6310,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-6307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-marketing"],"jetpack_featured_media_url":"https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/05\/dinh-nghia-phan-loai-crm-sai-lam-dien-hinh-crm-e1651740437392.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/posts\/6307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/comments?post=6307"}],"version-history":[{"count":5,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/posts\/6307\/revisions"}],"predecessor-version":[{"id":6389,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/posts\/6307\/revisions\/6389"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/media\/6310"}],"wp:attachment":[{"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/media?parent=6307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/categories?post=6307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/tags?post=6307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}