{"id":5597,"date":"2022-02-21T14:00:57","date_gmt":"2022-02-21T07:00:57","guid":{"rendered":"https:\/\/webvocuc.com\/blog\/?p=5597"},"modified":"2022-02-11T09:14:23","modified_gmt":"2022-02-11T02:14:23","slug":"su-hai-long-cua-khach-hang-quan-trong","status":"publish","type":"post","link":"https:\/\/webvocuc.com\/blog\/su-hai-long-cua-khach-hang-quan-trong.html","title":{"rendered":"S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng quan tr\u1ecdng \u0111\u1ebfn th\u1ebf n\u00e0o?"},"content":{"rendered":"<p><a href=\"https:\/\/webvocuc.com\/blog\/?p=5597&amp;preview=true\" target=\"_blank\" rel=\"noopener\"><strong>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/a> quan tr\u1ecdng \u0111\u1ebfn th\u1ebf n\u00e0o? \u0110\u00f3 l\u00e0 \u0111i\u1ec1u tr\u1ecdng t\u00e2m m\u00e0 doanh nghi\u1ec7p c\u1ea7n ch\u00fa tr\u1ecdng \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng. Th\u01b0\u1eddng s\u1ebd \u00e1p d\u1ee5ng cho c\u00e1c doanh nghi\u1ec7p c\u00f4ng nghi\u1ec7p, b\u00e1n l\u1ebb hay b\u00e1n bu\u00f4n, c\u00e1c c\u01a1 quan ch\u00ednh ph\u1ee7, c\u00f4ng ty d\u1ecbch v\u1ee5, nh\u1eefng t\u1ed5 ch\u1ee9c phi l\u1ee3i nhu\u1eadn,&#8230;<\/p>\n<h2><strong><span id=\"Su_hai_long_cua_khach_hang_la_gi\">S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5863 size-full aligncenter\" src=\"https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/hinh-anh-su-hai-long-cua-khach-hang-2.jpg\" alt=\"S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng\" width=\"700\" height=\"467\" title=\"\" srcset=\"https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/hinh-anh-su-hai-long-cua-khach-hang-2.jpg 700w, https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/hinh-anh-su-hai-long-cua-khach-hang-2-300x200.jpg 300w, https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/hinh-anh-su-hai-long-cua-khach-hang-2-525x350.jpg 525w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 s\u1ef1 ph\u1ea3n \u00e1nh c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty \u0111\u00f3. N\u00f3 gi\u00fap c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c mong \u0111\u1ee3i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 g\u00ec v\u00e0 l\u00e0 c\u00e1ch \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a h\u1ecd. Nh\u1eefng th\u00f4ng tin chi ti\u1ebft n\u00e0y r\u1ea5t h\u1eefu \u00edch cho vi\u1ec7c h\u01b0\u1edbng d\u1eabn c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd c\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c nh\u1ea5t.<\/p>\n<h2><strong><span id=\"Tai_sao_su_hai_long_cua_khach_hang_quan_trong\">T\u1ea1i sao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u1ea1i quan tr\u1ecdng?<\/span><\/strong><\/h2>\n<p>Khi m\u1ed9t c\u00f4ng ty \u0111ang c\u00f3 s\u1ef1 \u0111\u1ea7u t\u01b0 v\u1ec1 th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c nh\u01b0ng v\u1eabn \u0111\u1ec3 m\u1ea5t kh\u00e1ch h\u00e0ng, th\u00ec \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i b\u1eaft \u0111\u1ea7u \u0111o l\u01b0\u1eddng t\u1eeb s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t th\u00e0nh c\u00f4ng gi\u00fap n\u00e2ng cao c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau c\u1ee7a m\u1ed9t doanh nghi\u1ec7p; l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u1ef1c k\u00ec \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 t\u0103ng cao m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3i v\u1edbi doanh nghi\u1ec7p.<br \/>\n\u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch c\u1ea3m nh\u1eadn tuy\u1ec7t v\u1eddi \u0111\u1ec3 t\u1eadn d\u1ee5ng doanh s\u1ed1 b\u00e1n h\u00e0ng, c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng h\u01a1n v\u00e0 l\u00e0 m\u1ed9t \u0111i\u1ec3m s\u00e1ng h\u00e0ng \u0111\u1ea7u th\u1ec3 hi\u1ec7n s\u1ef1 t\u1eadn t\u00e2m c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<ul>\n<li><strong>Ch\u1ec9 s\u1ed1 h\u00e0ng \u0111\u1ea7u:<\/strong> Cung c\u1ea5p cho c\u00e1c doanh nghi\u1ec7p m\u1ed9t d\u1ea5u hi\u1ec7u r\u00f5 r\u00e0ng v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u00e1nh gi\u00e1 \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd.<\/li>\n<li><strong>T\u0103ng doanh thu:<\/strong> Theo d\u00f5i k\u1ef9 l\u01b0\u1ee1ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p \u0111\u1ea9y m\u1ea1nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 t\u1eeb \u0111\u00f3 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng.<\/li>\n<li><strong>Thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi:<\/strong> Nh\u1eefng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1ch doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c \u0111\u00e1nh gi\u00e1 m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c h\u01a1n v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi.<\/li>\n<li><strong>L\u01b0\u1ee3t gi\u1edbi thi\u1ec7u t\u0103ng:<\/strong> Mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng gi\u00fap t\u1ea1o ra s\u1ef1 truy\u1ec1n mi\u1ec7ng v\u00e0 thu h\u00fat nhi\u1ec1u l\u01b0\u1ee3t gi\u1edbi thi\u1ec7u v\u1ec1 doanh nghi\u1ec7p h\u01a1n.<\/li>\n<li><strong>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/strong> S\u1ef1 h\u00e0i l\u00f2ng cung c\u1ea5p d\u1eef li\u1ec7u c\u1ea7n thi\u1ebft v\u1ec1 c\u00e1ch n\u00e2ng cao ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a b\u1ea1n h\u01a1n.<\/li>\n<\/ul>\n<h2><strong><span id=\"Cach_danh_gia_su_hai_long_cua_khach_hang\">C\u00e1ch \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5862 size-full\" src=\"https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/su-16357351190323.jpg\" alt=\"S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"375\" title=\"\" srcset=\"https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/su-16357351190323.jpg 600w, https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/su-16357351190323-300x188.jpg 300w, https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/su-16357351190323-525x328.jpg 525w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng nh\u1eb1m mang l\u1ea1i l\u1ee3i \u00edch cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. C\u00e1c c\u00e1ch ph\u1ed5 bi\u1ebfn nh\u1ea5t \u0111\u1ec3 n\u1eafm b\u1eaft th\u00f4ng tin chi ti\u1ebft v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ho\u00e0n th\u00e0nh c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t m\u1ed9t c\u00e1ch th\u01b0\u1eddng xuy\u00ean, theo d\u00f5i c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 so s\u00e1nh tr\u00ean c\u00e1c k\u00eanh. \u0110\u1ec3 duy tr\u00ec \u0111i\u1ec3m CSat t\u1ed1t (<a href=\"https:\/\/en.wikipedia.org\/wiki\/Customer_satisfaction#:~:text=Customer%20satisfaction%20is%20defined%20as,or%20service%20relevant%3B%20it%20is%2C\" target=\"_blank\" rel=\"noopener nofollow\">Customer Satisfaction Score<\/a> \u2013 \u0110i\u1ec3m \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng), \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i ghi l\u1ea1i d\u1eef li\u1ec7u kh\u1ea3o s\u00e1t \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh b\u1ea5t k\u1ef3 xu h\u01b0\u1edbng n\u00e0o trong k\u1ebft qu\u1ea3.<\/p>\n<ul>\n<li><strong>Kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> Tr\u00ecnh b\u00e0y cho nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n 1 cu\u1ed9c kh\u1ea3o s\u00e1t CSat khi k\u1ebft th\u00fac d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd.<\/li>\n<li><strong>Kh\u1ea3o s\u00e1t NPS \u2013 NET PROMOTER SCORE:<\/strong> D\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t \u0111\u00e3 thu th\u1eadp \u0111\u01b0\u1ee3c c\u00f3 th\u1ec3 t\u00ednh to\u00e1n m\u1ee9c \u0111\u1ed9 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/li>\n<li><strong>Theo d\u00f5i \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>: T\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 theo d\u00f5i c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean trang web, s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 b\u00ean ngo\u00e0i nh\u01b0 Trustpilot \u0111\u1ec3 th\u00fac \u0111\u1ea9y CSat t\u1ed1t nh\u1ea5t.<\/li>\n<li><strong>Ghi v\u00e0 \u0111o l\u01b0\u1eddng d\u1eef li\u1ec7u kh\u1ea3o s\u00e1t:<\/strong> B\u1eaft \u0111\u1ea7u ti\u1ebfn h\u00e0nh \u0111o l\u01b0\u1eddng CSat c\u1ee7a b\u1ea1n d\u1ef1a tr\u00ean c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u qu\u1ea3 nh\u01b0 th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 n\u0103ng su\u1ea5t ph\u1ea3n h\u1ed3i.<\/li>\n<li><strong>S\u1ef1 kh\u00e1c bi\u1ec7t trong CSAT theo k\u00eanh:<\/strong> Theo d\u00f5i c\u00e1c xu h\u01b0\u1edbng trong CSat c\u1ee7a kh\u00e1ch h\u00e0ng theo th\u1eddi gian v\u00e0 so s\u00e1nh theo c\u00e1c k\u00eanh, ch\u1eb3ng h\u1ea1n nh\u01b0 tr\u00f2 chuy\u1ec7n tr\u00ean web.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng quan tr\u1ecdng \u0111\u1ebfn th\u1ebf n\u00e0o? \u0110\u00f3 l\u00e0 \u0111i\u1ec1u tr\u1ecdng t\u00e2m m\u00e0 doanh nghi\u1ec7p c\u1ea7n ch\u00fa tr\u1ecdng \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng. Th\u01b0\u1eddng s\u1ebd \u00e1p d\u1ee5ng cho c\u00e1c doanh nghi\u1ec7p c\u00f4ng nghi\u1ec7p, b\u00e1n l\u1ebb hay b\u00e1n bu\u00f4n, c\u00e1c c\u01a1 quan ch\u00ednh ph\u1ee7, c\u00f4ng ty d\u1ecbch v\u1ee5, nh\u1eefng t\u1ed5 ch\u1ee9c [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5862,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[383],"class_list":["post-5597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content","tag-cham-soc-khach-hang"],"jetpack_featured_media_url":"https:\/\/webvocuc.com\/blog\/wp-content\/uploads\/2022\/02\/su-16357351190323.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/posts\/5597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/comments?post=5597"}],"version-history":[{"count":8,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/posts\/5597\/revisions"}],"predecessor-version":[{"id":5900,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/posts\/5597\/revisions\/5900"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/media\/5862"}],"wp:attachment":[{"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/media?parent=5597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/categories?post=5597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webvocuc.com\/blog\/wp-json\/wp\/v2\/tags?post=5597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}